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FAQs
Sometimes products launch on a certain day in the future and we are not able to post them out any earlier.
To secure your item, you can purchase the product before the release date but will then have to wait for it to be sent out to you.
Any other products ordered at the same time will also be delayed until the release date.
Postage is never free but to say a big thank you, we will pay for your postage if you spend over £50 or upgrade you to Tracked 24 for orders £100+.
Shipping is free for orders over £50. For all other orders shipping is £2.95 for up to 750g, £3.95 for up to 2kg or £4.95 for up to 4kg.
Upgrade to Tracked 24 for £5.95.
We typically post orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. We use Royal Mail 2nd Class as standard or you can upgrade to Tracked 24 if you are in a hurry.
We aim to post out orders as soon as possible, often on the same day Monday to Friday. As soon as your order has been packed, you will receive a dispatch email. Royal Mail collect our parcels at 4 pm each day. If there are going to be any delays or an item is out of stock, I will send you an email so do keep an eye on your inbox just in case.
If your order includes a Rowan Berry Box, or an After Dark Box, it will be posted out once those items are ready. If you need something quickly, I recommend placing a separate order.
